Properlii Pty Ltd (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
Properlii is a consumer-first platform designed to make the property journey simpler and easier for our users. Trust is fundamental to what we are building. We collect and use personal information to operate and improve the Platform for our users, not to exploit it.
We do not sell personal information. We do not trade in user data. Personal information is used to deliver and support the Platform, and to help us understand how it is used so we can improve it. Where we analyse usage or performance trends, we do so using aggregated insights and, where appropriate, anonymised data that does not reasonably identify individuals.
The information we collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data including your name, year of birth and the nature of your intended use of the Platform.
- Contact Data including your telephone number, address and email.
- Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
- Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), and communications with our website.
- Profile Data including your username and password for Properlii, profile picture, purchases or orders you have made with us, content you post, send, receive and share through our Platform, and support requests you have made.
- Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.
How we collect personal information
We collect personal information in a variety of ways, including:
- when you provide it directly to us, including face-to-face, over the phone, over email, or online;
- when you complete a form, such as registering for any events or newsletters, or responding to surveys;
- when you use any website we operate (including from any analytics and cookie providers or marketing providers);
- from third parties; and
- from publicly available sources.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our software, including to provide you with a login;
- to work with you as a customer or supplier of our business;
- to contact and communicate with you about our business, including in response to any support requests you lodge with us;
- for internal record keeping, administrative, invoicing and billing purposes;
- for analytics, market research and business development, including to operate and improve our business;
- to communicate with you about the Platform, product updates, and service information;
- to run promotions, competitions or offer additional benefits where relevant to the Platform; and
- to comply with our legal obligations or if otherwise required or authorised by law.
Our disclosures of personal information to third parties
We will only disclose your personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to our employees and contractors, IT service providers, professional advisors, payment processors, and courts or regulatory authorities as required by law.
Overseas disclosure
We store your personal information in Australia and overseas. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
You may request access to or correction of the personal information that we hold about you by contacting us using the details below. You may also unsubscribe from our email database or opt-out of communications using the opt-out facilities provided in our communications.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information.
Cookies and Analytics
We may use cookies on our website from time to time. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. We may use Google Analytics and Meta Pixel tools to measure platform performance and deliver relevant advertising.
Links to other websites
Our website may contain links to other party's websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact us
For any questions or notices, please contact us at:
Properlii Pty Ltd (ACN 675 773 056)
For any questions or notices, please contact us here.